Maker Faire

Maker Faire this weekend at the San Mateo Fairgrounds showing "The Destruction of Time". Evan and I are in the Expo Hall location 10 (North east corner of the building). Hop over to The Destruction of Time blog to see construction details. I have a few videos I'll be uploading when the show is over). What is it? An over engineered, expensive, doesn't-tell-very-good-time, clock. (HM:MM) built from ink jet printers and paper shredders.....

Chase Down Again......

Just when I thought Chase had a handle on the availability of their website they prove me wrong. Perhaps merely the act of thinking good thoughts caused the outage......

Let's decompose their message:

1. "We're working quickly to restore access" - Now, if this is a 'planned' outage for database backup or the application of patches, then tell me when that process will be complete. If it truly is an unplanned outage then I presume you're working diligently (but I don't really know what 'working quickly' means). In fact I'd rather you tell me that you don't know what he problem is, but your on-call staff have been notified, the SLA for response is 15 minutes and you'll post regular updates. That would be much more valuable;
2. "and we encourage you to log on later" - Well, duh. If I was trying to log on now and the site is unavailable then it's reasonable to expect that indeed I will be coming back. I don't need any encouragement to do that (late fees for not paying my credit card bill on time is all the 'encouragement' that I need...).;
3. "Thanks for your patience" - rather presumptuous of Chase. I don't have a choice and I'm certainly not being patient.

So Chase, here's some advice. Drop the dumb message that one of your engineers wrote when told to throw up a Gone Fishing page. In fact they would have been more successful with a simple "Gone Fishing" message as that's about as useful as the message you are currently displaying.

What's the best Gone Fishing message you've ever seen?

Eagerly Awaiting my Desktop CNC Machine

Now that I have my Egg Bot and the build is underway I decided that i really need a small, desktop CNC machine. Low and behold, Kickstarter has such a project underway: The DIY Desktop CNC Machine. I kicked in a pledge for a fully assembled machine (and yes - I will do a tear down when it arrives so I know exactly how it ticks). More of the project details and history at mydiycnc.com

Eagerly Awaiting My Egg Bot!

I first met my new best-friend-to-be at the 2010 Maker Faire in San Mateo. The Eggbot is an open-source art robot that can draw on spherical or egg-shaped objects from the size of a ping pong ball size to that of a small grapefruit-- roughly 1.25 to 4.25 inches in diameter (4 - 10 cm). Super adjustable; designed to draw on all kinds of things that are normally "impossible" to print on. Not just eggs but golf balls, light bulbs, mini pumpkins, eye balls and even things like wine glasses-- with a bit of work.

My order will be satisfied from the first production run of the kit -- I know, liable to be snafu's along the way, but that's half (actually 99%) of the fun. When it get bored with imprinting my picture on Ben Wa Balls I'll send it down to Emma at Harvey Mudd to play with.

Honey, did I put the parking brake on....?

Even More on Chase' Outages

Datacenterknowledge.com has more information about last the outage experienced by Chase.com. One of the most telling comments is "The company said its web site crashed Monday evening when a third party vendor’s database software corrupted the log-in process."Now, where I come from if your web site blows up you take responsibility for it and don't go pointing fingers at 3P's (including CDN's - think you may have a problem with 1? Then execute agreements with 3). Pointing fingers at Oracle is just bad form. Chase selected the database and operates it - one would presume that (a) they would have at least one form of redundancy, (b) they would have done much better end-to-end testing and (c) would have been able to fail-over to their standby systems much faster than 12+ hours.

Still pisses me off their their CS folks vacillate between "it was a failure" and "it was scheduled outage".

Chase Responds

With all the ups and downs recently with the Chase website I prompted the company to come clean - was the downtime scheduled or unscheduled? This is the response I received:

I sincerely apologize for the inconvenience you are experiencing trying to access our website.

Please be informed that from time to time we need to perform maintenance on our website. Since this maintenance is planned it is termed as scheduled maintenance.

Further, since your concern will require a more thorough review of your account and will require additional questions to be answered, I am unable to assist you by e-mail. Please contact us at the number listed below so that we may assist you in resolving this issue. Representatives are available 24 hours a day, 7 days a week.

If you have any further questions, please reply using the Secure Message Center.

Thank You,

Pramila Fernandes
E-Mail Customer Service Representative

Bearing in mind that I also have e-mail from Chase that says:

I am writing in response to your inquiry about not being able to see your account information online.

Please be advised that we were experiencing technical difficulties with our website. Our technicians have corrected this issue and the website is now available online. If you still face any difficulties, please call our technical department on the number mentioned below.

Chase staff members appear to be rather conflicted. What confounds the imagination is that (a) Chase has to take their site down for hours at a time to preform "scheduled maintenance" and (b) why don't they tell customers ahead of time that the site will be down so they can plan accordingly? It's not like they have our money or anything important....oh, wait....

(I also love the fact that questions about site availability require a "more thorough review of my account" - I wish I made enough money such that my billions could cause them problems. Sadly not.)

Chase.com down for > 12 hours

Going on now for at least 12 hours (point in time when I first tried the site -- but could have been much longer), Chase accounts are unavailable. They keep a rudimentary web site up so they don't get reported for being down - although to all intents and purposes they are down. Kinda rough if, like me, you signed up for their web-only account information and opted out of snail-mail communications ("to save money and be green") - looks like I'll be flipping that decison as soon as their site is back up for me to do so. Who takes as website offline for maintenance these days?

Update: August 9. Just received the following communication from Chase:

I am writing in response to your inquiry about not being
able to see your account information online.

Please be advised that we were experiencing technical
difficulties with our website. Our technicians have
corrected this issue and the website is now available
online. If you still face any difficulties, please call
our technical department on the number mentioned below.

I apologize for any trouble it may have caused to you.

If you have any further questions, please reply using the
Secure Message Center.

Thank You,

Vinay Shankar
E-mail Customer Service Representative

So Chase Customer Service says it was an unplanned outage; Chase Web-dev team say it was a planned outage. I asked them which one. I wonder if I'll even get the courtesy of a response ;-)

Emma's Graduation - Book Now on Sale!

Emma's Graduation by Colin Bodell | Make Your Own Book

I'll be doing signings at locations around the US and in the UK, Romania and Ireland in the next few months. Hoping for an appearance on Oprah too!

Beatbox Flute

Seattle native Greg Pattillio is lauded as the best beatboxing flautist - admittedly there is not that much competition (Ian Anderson excepted). I must hear him live!

Maker Fair - This Month

Look forward to seeing you at this year's Maker Fair. Evan will be demonstrating his laddervator!

I'm Now A Professional Artist

And how do I know I'm a professional artist? Because one of my pieces available on Zazzle was purchased today. I don't recall my commission rate - but as soon as the check arrives in the mail the drinks are on me!

Voight-Kampff or Turing Test

Why are you not helping, Leon?

Looking for Bureaucracy?

Yahoo is the place. This is what Sbroz saw when he was looking for the correct spelling of "Bureaucracy".

Pocahontas Pronounced "Avatar"

Click on the image above to see the story of Avatar in all it's glory.

I did enjoy the movie - but it falls into the 'watch once' category. Too much fantasy and not enough sci-fi for me. The images were awe inspiring; just hoping that the same tech can be applied to something set in deep space involving a mining colony being attacked by aliens protecting their...something.

Black Friday Commeth

Black Friday is a week away. Cyber-Monday is the Monday thereafter. Few people know that the Wednesday after Cyber Monday is named "Innuendo Wednesday".

Irony Thick Enough To Cut With A Chainsaw

Slashdot: "Spring Design Sues Barnes & Noble Over Nook IP" Barnes & Noble has been sued by a company called Spring Design over the design of it's Nook book reader. Notwithstanding the hilarity that that generates (and it looks like Spring Design has a legitimate beef), Yahoo! is running a Kindle add underneath the story! But that's not all. Refresh the page and the next ad in rotation is a Barnes & Noble ad. I couldn't have made this up if I had tried!

Designing Obama

The Design Director of the Obama campaign, Scott Thomas, has collaborated with artists and designers to create Designing Obama, a chronicle of the art and design from the historic campaign. Get the inside story on how design was used by the campaign, and scope out the pieces, created unofficially, by grassroots supporters. The 360-page book is full-color and hardbound, highly crafted with an embossed sleeve and doubtless ships in a jewel-encrusted porcelain cask with winged angels atop.

What makes this doubly interesting (to me at least) is that it's a project funded by Kickstarter.com -- or rather a project funded by visitors to Kickstarter.com.

Kickstarter is a platform for all-or-nothing project funding. The project owner sets the value they they need to complete the project. Sponsors (you and me) pledge money. If the value set by the owner is met, the project is funded, you're credit card is charged and you get that for which you asked. If the project is not funded by the owner-set end date, nothing happens.

As of September 19 2009, Designing Obama has a target of $65,000, has 278 backers and $19,226 in pledges with 46 days to go. I kicked in $150 for the deluxe version of the book which includes my name printed as a "Gold Sponsor" (So I set my name up as "Colin Taumatawhakatangihangakoayauotamateaturipukakapikimaungahoronukypokaiwhenuakitanatahu Bodell" we'll see what they do with that! (Source of the name is here;) (If you want to hear it pronounced, try here)

Sorry - Nuevo Laredo

Shot during 2 gigs during summer 2009. I used the audio from the first gig for the video. Stephen swapped out the audio with the studio recording from the RSVP ep.

The Clangers: The Intruder

Since there is not much to do on the Clanger's planet you'd have thought that they would have had the time to come up with a better name than "Baby Clanger".