Monday, January 26, 2009

Comcast: Preemptive Apology

I ordered HDTV service from Comcast yesterday. Required that I spend 15 minutes on a "live chat" with a Comcast CS rep in India confirming all of the information I had just entered into their system - now that's efficiency for you. The e-mail I received from Comcast this morning is rather disturbing. They know they will be doing work to connect my HDTV service and they expect to have problems so they send me an apology ahead of time.... nice. I'd much rather that they get the installation right in the first place so they don't have to fix it and this preemptive apology would be moot....