Regarding the debacle that is Heathrow Terminal 5:
1. Is anyone surprised that was a monumental screw up? Just take a look at the rest of Heathrow. They've had *years* to get it right with only backwards progress (and yes - I had the displeasure of flying through Heathrow last Monday so I have recent, first-hand experience). Take a leaf from the pages of many other industries (especially the software industry ;-) It *never* works first time; that's why a "soft opening" is so important. Run a smaller set of traffic through the system first to work out the kinks. Then ramp it up over time. Big bang launches are aptly named...
2. Let us bow our heads and remember the words of Douglas Adams (and I paraphrase as it's been years since I read the quote): "no society in the universe has ever come up with a phase that is equivalent to 'as beautiful as an airport'..."
3. Bring back Dennis Howell. Minister of Sport and then Minister of drought. Where are you Dennis when we need you so much...?