Going on now for at least 12 hours (point in time when I first tried the site -- but could have been much longer), Chase accounts are unavailable. They keep a rudimentary web site up so they don't get reported for being down - although to all intents and purposes they are down. Kinda rough if, like me, you signed up for their web-only account information and opted out of snail-mail communications ("to save money and be green") - looks like I'll be flipping that decison as soon as their site is back up for me to do so. Who takes as website offline for maintenance these days?Update: August 9. Just received the following communication from Chase:
I am writing in response to your inquiry about not being
able to see your account information online.
Please be advised that we were experiencing technical
difficulties with our website. Our technicians have
corrected this issue and the website is now available
online. If you still face any difficulties, please call
our technical department on the number mentioned below.
I apologize for any trouble it may have caused to you.
If you have any further questions, please reply using the
Secure Message Center.
Thank You,
Vinay Shankar
E-mail Customer Service Representative
So Chase Customer Service says it was an unplanned outage; Chase Web-dev team say it was a planned outage. I asked them which one. I wonder if I'll even get the courtesy of a response ;-)
